Support

Commonly asked questions


 

Q?

I have a pharmacy benefit card through my current health insurance carrier, does this program replace it?

A.

No, continue using your current card for the drugs that it covers; however, some programs are limiting the drugs that are covered, so in those cases, by all means use the prescription savings card for certain prescriptions that are not covered by your plan.

Q?

Is the card an insurance product?

A.

No, the card is not an insurance product and does not replace insurance.

Q?

How do I use the prescription savings card?

A.

Present your card every time you fill a prescription and watch the savings add up. Or, use our Pharmacy Locator and Prescription Price tools below to look up your estimated drug costs.

Q?

Why was the price different at the pharmacy?

A.

Dosage and dose quantities may be different from patient to patient depending on many factors. Please be sure to enter your specific dosage and dose quantity for the most accurate price.

Q?

Do I have to activate the card before I use it?

A.

Once you print or receive your card then it is ready to use. No activation or registration is required.

Q?

Can multiple members of my family use my card?

A.

Yes, you are welcome to share your prescription savings card.

Q?

How much can I expect to save using this card?

A.

The level of savings varies depending on whether you are purchasing brand name or generic drugs and which brand name or generic medications you are buying. The average savings range between 15- 75% off retail prices.

Q?

Are there limits on usage or an expiration date?

A.

No. You and your family may use the card as often as you like and there is no expiration date.

Q?

What if my pharmacy is having difficulty using the card or refuses to accept it?

A.

Have the pharmacist call the pharmacy help desk at (877) 823-1273. *Pharmacist use only.


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LowerMyRx
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