FAQ & Support

Frequently Asked Questions

Why is the price higher at the pharmacy than what was estimated on the website?

It’s important to double-check the quantity you entered when checking prices on our website. The ‘quantity’ often refers to the number of doses within a bottle, pack, device, or syringe, not the number of bottles, packs, devices, or syringes themselves. If you’ve entered the quantity incorrectly, this could lead to a discrepancy between the estimated price on our site and the final price at the pharmacy. If you’ve ensured the correct quantity and there’s still a difference, please reach out to our customer support for further assistance.

I have a pharmacy benefit card through my current health insurance carrier, does this program replace it?

No, you should continue using your current card for the drugs that it covers. However, if your program limits the drugs that it covers, you can use our prescription savings card for the prescriptions not covered by your plan.

Is the card an insurance product?

No, the card is not an insurance product and does not replace insurance.

How do I use the prescription savings card?

Simply present your card every time you fill a prescription to enjoy your savings.

Why was the price different at the pharmacy?

Dosage and dose quantities may vary from patient to patient depending on many factors. Please enter your specific dosage and dose quantity for the most accurate price.

Do I have to activate the card before I use it?

Once you print or receive your card, it’s ready to use. No activation or registration is required.

Can multiple members of my family use my card?

Absolutely, you’re welcome to share your prescription savings card with your family members.

How much can I expect to save using this card?

The level of savings depends on whether you’re purchasing brand name or generic drugs. The average savings range between 15-75% off retail prices.

Are there limits on usage or an expiration date?

There are no limits on usage and the card has no expiration date. You and your family can use it as often as you like.

What if my pharmacy is having difficulty using the card or refuses to accept it?

Have the pharmacist call our pharmacy help desk at (877) 823-1273.

Still Need Assistance?

If you still have questions or need further assistance, please reach out to our online help desk. We’re here to help!

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